A little help. A lot less hassle.
Request a change, troubleshoot your setup, or find answers to common business phone questions.
Clear answers.
No telecom speak.
What is VoCall?
VoCall is a managed business phone service. We help set up your number, calling, routing, business hours, and voicemail, then provide personal help when things change.
Can I keep my existing business phone number?
In most cases, yes. We check eligibility and coordinate the transfer with your current provider. Keep your existing service active until we confirm the transfer is complete.
Will my customers know I switched providers?
If your number transfers successfully, customers continue calling the same number. We plan the change with you and test the new call flow.
How long does switching take?
Timing depends on your current provider, number eligibility, and account details. We will outline the expected timeline after reviewing your setup; transfer dates are not guaranteed.
Can I use my existing phones?
Possibly. We check the model, compatibility, and any provider restrictions before recommending whether to reuse or replace hardware.
Can calls ring on multiple phones?
Yes. Ring groups on VoCall Pro can ring supported team devices. We help configure how calls reach each person.
Can calls forward to a cell phone?
Yes. Call forwarding can send calls to a mobile number. Supported mobile calling options depend on your setup.
Can I have multiple extensions?
Yes. VoCall Pro supports extensions for employees or departments. Additional users or configuration may carry charges.
Does VoCall support voicemail?
Yes. Both plans include business voicemail, and we help set it up.
Can I receive voicemail by email?
Yes. Voicemail-to-email is included. We confirm delivery settings and preferences during setup.
Do you offer business texting?
Optional business texting is available for supported use cases and numbers. Registration, consent rules, approval, and additional charges may apply.
Does VoCall support E911?
E911 configuration is included for supported locations. You must keep your service address accurate. Read our E911 disclosure for limitations, including power or internet outages.
What happens if my internet goes down?
Internet-dependent desk phones may stop working. We can discuss available forwarding or alternate routing options, which must be configured in advance and are not a guarantee of uninterrupted service.
Can VoCall support multiple business locations?
Yes. We review each location’s numbers, users, and call flow, then provide a tailored quote. The single-location starting prices are not a multi-location quote.
Can I cancel?
Cancellation, notice periods, equipment obligations, and any applicable fees will be set out in your service order before you agree. Contact us to review your account terms.
How does number porting work?
We review eligibility, collect the authorization and account details required by your provider, coordinate the transfer, and help test calls. Do not cancel your old line first.